The GKL Difference
GKL is different from other vehicle leasing companies. We offer the choice and value you would expect, with a high level of personal service you might not. A guarantee that there will be no sting in the tail at the end of the contract. That's unexpected!
As a small and flexible company with a flat management structure, GKL is less hidebound by the kind of rules that can make it harder for you to do business than it needs to be. Many leasing companies will not deal with start-ups or subsidiaries of foreign companies, but we will consider all enquiries and give an immediate decision, based on your individual circumstances and not just your credit rating.
Speed of decision-making can also be critical. Most applications in larger companies are referred by the sales executive to the sales manager and then may have to go before a credit committee, which might meet just once or twice a week. GKL will consider your application and give you a decision immediately; a credit rating should not take longer than five minutes.
You may already have an idea of what you want, but we have discovered that the first idea may not always be the best. Our experience of vehicle reliability, servicing costs and resale values across our entire fleet, coupled with our buying power and knowledge of the best deals available from manufacturers, brokers and large fleet buyers at any moment in time, means that we might be able to suggest alternatives that would save you money or deliver a higher specification vehicle than you thought possible for your budget.
Personal, consistent service
Should you appoint GKL to provide some, or all, of your vehicles, you will receive an unparalleled level of flexibility and personal service. You will always be treated as a valued client rather than a number, and the same team will look after your account consistently. You will also have access to a highly efficient and friendly customer service team, who work closely with your account manager to take care of all your needs.
Total quality management
GKL has achieved ISO 9001:2000. This standard, assessed and certified by the British Standards Institution, ensures that the processes inherent in our Quality Management System are effective and properly implemented so that you always have the best possible customer experience. This accreditation demonstrates that our systems and staff – all of whom are closely involved with the standard and appreciate the objectives that we must continue to achieve – are dedicated to a philosophy of total quality management and continuous improvement. GKL’s quality is defined by our customers. All feedback, from customers, staff and the industry in general, is monitored and incorporated into the processes used to deal with you. Quality objectives are set annually and monitored throughout the year to ensure that our level of customer service is continuously improving.
98% of our clients said that they would recommend GKL to other companies thinking of leasing vehicles.
We are very happy to put you in touch with our existing clients so that you can hear from them, in their own words, what it is like to deal with GKL compared with the other leasing companies they have experienced.