We undertake regular customer surveys to ensure that we are meeting our clients’ needs. The most recent survey, conducted by an independent third party in 2007, found the following:
These are just some of the comments received from GKL’s clients:
Flexelec UK Limited
"Thanks to everyone at GKL for the good service all the years we’ve leased from you. Its very much appreciated"
Cheshire County Council
"GKL are noticeably a smaller company than some of the market leaders and this was a factor which I found appealing. I have experienced first hand the problems which can be caused by dealing with large companies who have high turnovers of staff and an impersonal approach to business. The structure of GKL's organisation is such that many core functions are handled through one or two nominated people, thus allowing us to build up good working relationships and giving us quick and easy access to the information we need."
Arsenal Football Club
"Thanks for all your help and valuable advice. The car has arrived and looks 'The Business'!"
"Progress was new to both the ECOS Scheme and our employees having a choice of vehicle. We therefore approached it with some trepidation, expecting some sort of chaos. Had we been aware earlier of the benefits of the scheme and more importantly, the benefits of dealing with all the team at GKL Leasing, we would have moved to the scheme earlier. I can sincerely say from everyone here, that nothing has been too much of an effort for you, and we here at Progress must have tested your patience from time to time and thrown every challenge at you. All of which have been acted upon with the swiftest of responses and the utmost professionalism. Choosing a vehicle should be a pleasure, and you made sure that was the case, ensuring that everyone had exactly what he or she wanted. I am sure everyone will have 3 years of driving pleasure out of the choices made. From an administrative point, your team are exceptional, again, nothing is too much for them, they are a delight to speak to and deal with the administration with"
"A big thanks to you and the GKL team for making the order and delivery of my new car a smooth and pleasant experience. You were a great help in talking me through the finance and tax options side of things even though I was pretty clear on what I wanted from the start. Your regular contact and updates were welcome and timely. In my experience you consistently deliver a high level of customer focused service."
Active Cleaning Ltd
"The support and trust demonstrated by GKL when we were a significantly smaller company was extremely helpful in our development."
Lyn Shields Design
"In my experience you are good communicators, reliable and always know exactly what you are doing when I call. Good after sales service too. I have peace of mind as I know that you are there in the background looking after my interests."
Broadway Tyres (Wholesale) Ltd
"GKL set their stall out to be different from the competition and achieve that admirably by personalising their service and making the task easier."
"When I took over job of Fleet Manager, GKL were already on board but I have forged an excellent relationship with GKL staff and they are always very accommodating."
"We have a fantastic relationship with the GKL management team."
"Friendly Approach; very competitive pricing; good after sales."
J & J Tranfield Ltd
"We particularly like the helpfulness and advice of our account manager – some companies would simply process our order for a vehicle coloured pink with yellow spots – GKL would explain the downside (resale value and therefore higher cost, etc.)"
Intoprint (UK) Ltd
"GKL provides the complete package in a totally professional way, with the emphasis on personal service tailored to meet the needs of their customers."
Cotswold Food And Drink Company Ltd
"In my experience GKL has outperformed any other leasing company used."
"Trustworthy, responsive and very competitive. None better, in my view."