Account Management

GKL serves a niche marketplace of small to medium fleet operators like you who recognise value, personal service and attention to detail along with competitive pricing.

We may not always appear to be the cheapest, but you will always find we’re competitive, especially when you factor in the added value you will receive.

Anyone who sets out to be the cheapest will have to sacrifice service levels and we’re not prepared to do that. A lower level of service might be OK for the larger fleets who employ a dedicated fleet manager because he or she can spend time looking after the company’s vehicles.

However if, like many of our clients, you have between 30 and 100 vehicles, you can’t justify employing a full-time fleet manager and the task of buying, maintaining and disposing of the cars and vans falls to the Managing Director, Financial Director or Operations Director.

The advice, support and proactive fleet management you get from GKL frees you up to get on with running your business and, if it comes at a slight premium, it’s certainly a fraction of the cost of employing a dedicated fleet manager.

Large Financial Organisations

The large financial organisations may appear to offer stability and good prices, but their service level frequently lets them down.

Big doesn’t necessarily mean beautiful: large offices tend to suffer with internal politics, especially when they’ve become big through mergers and acquisitions, so the people you deal with have other things on their minds.

Being more target-driven, the sales teams tend to move on to their next target rather than nurturing you as an existing client. Not only that, they tend to have more transient staff, which makes it difficult for you to establish and maintain a personal relationship. Indeed, the widespread introduction of call centres means you might never speak to the same person twice!

Brokers

By contrast, there are many brokers who advertise amazingly low prices. But as you may have discovered, when you respond to an advertised offer in the press, on a web site or in an email, these offers can be a minefield of unavailable deals.

The vehicle you’re interested in is often mysteriously unavailable, or you may find a host of hidden costs that aren’t advertised. Most of these brokers simply trawl all the other leasing vendors and act as a middleman, after taking their cut and pushing up the price to you, of course. Their product knowledge is often limited and their service levels can be virtually non-existent.

Getting the answers you want

In both cases, large and small, this means that you can’t always get the answers you want when you want them, and nobody is keeping an eye on your business needs in the same way that a small team like that at GKL does. In the long run, the lack of a good relationship leads to frustration and can cost you time and money.

Our small, stable team means continuity. You benefit from a hundred years of experience, which means that we understand the nature of the business and the associated legislation better than anyone else in the marketplace.

You benefit from a tried and tested, highly efficient administration system, operated by a motivated team of specialists. You also benefit from the excellent relationships we’ve built up over the years with manufacturers and dealers, at both head office and regional level, which we know are better relationships than some of the bigger leasing companies.

This means you have access to superb product knowledge and a wide range of vehicles at excellent prices. Indeed, we can frequently obtain vehicles for you at massive discounts, simply through monitoring the market, knowing when deals, discounts and bonuses are available and to whom, and being able to act quickly.

The use of the most advanced industry-standard software means that you are relieved of the headaches of running a fleet. It’s all just done for you and you receive regular reports so that you know where you stand, without you having to invest an inordinate amount of time in your transport issues.

You can rely on our knowledge of the marketplace, and the needs of your business, to ensure that your vehicles are fit for purpose, sourced in the most cost-effective manner and kept on the road, so that your business can run efficiently without wasting money.